QUICK TROUBLESHOOTING

Because of the individual characteristics of your pool, some additional adjustments may be required to get the best performance from your Kreepy Krauly® Pool Cleaner. Use the following information to resolve possible issues:

Cleaner is not moving or not pulsating

Corrective action:

Check to be sure that the main drain and all suction lines are closed, except for the suction line to which the cleaner is attached.
Check for debris in the filter or pump basket.
Check for debris in cleaner flapper/turbine. Debris may prevent flapper/turbine movement or restrict flow.
Check to be sure that the pump has primed. Check for leaks in the system that may prevent proper priming.
There may not be enough flow through the system. The filter may need backwashing.
Check for obstructions in the system (e.g. debris in the filter, pump basket or pump impeller).
Pool pump and filter system may be too small to provide proper water flow. Consult your pool professional.

Cleaner stays in one end of the pool

Corrective action:

Check the return line water flow and redirect as necessary with an eyeball diverter.
Check that hose is long enough to reach to end of pool.
Check that the cleaner has proper hose balance.
Check for proper hose float placement. The float may be in the wrong position.
Be sure that the swivel assembly (at top of cleaner) rotates smoothly. If not, the swivel assembly may be dirty and require cleaning.
Check that hoses do not have a memory. If they have a memory, remove all hoses and soak in a hot bath of water to straighten, then lay flat in the sun for an hour or so.

Cleaner slows or stops and air bubbles enter the pool at the return line

Corrective action:

Find and correct the air leak that is causing the pump to lose its prime.
Check the hoses to be sure there are no leaks.
Check the vacuum connection. It should be submerged so no air enters the system.
Check the pump basket lid for looseness, cracks, and worn or missing O-rings. If you need assistance, contact your pool professional.

Cleaner pulls air from, or remains at the water surface

Corrective action:

Check the regulator valve for its proper installation and ensure it is not clogged with debris.
Check that cleaner is operating at the proper speed of 2.5 to 4 meters per minute.

Cleaner stays at the shallow end steps

Corrective action:

Check the return line water flow and redirect as necessary with an eyeball diverter.
Check the automatic regulator valve for its proper installation and ensure it is not clogged with debris.
Check that hoses are long enough to reach the furthest point of the pool, including pool steps. Check for proper hose balance and cleaner is operating at the proper speed of 2.5 to 4 meters per minute.
Check to ensure the dive float mechanism is operating freely and the dive float restrictor tab is in the up position. (Only for Kreepy Krauly-Pro)
Check that hoses do not have a memory. If they have a memory, remove all hoses and soak in a hot bath of water to straighten, then lay flat in the sun for an hour or so.

Cleaner won’t climb the pool walls

Corrective action:

Check to be sure that the cleaner tyres/foot pad are not excessively worn. Excessively worn tyres/foot pad will not provide the grip necessary for your cleaner to climb pool walls.
Check to be sure that the leader hose has been installed and is in the correct position.
Check for proper hose float placement. The float may be in the wrong position.
Check the walls for slippery/slimy sediment.

Cleaner falls on its side and takes too long to recover

Corrective action:

Check for proper hose float placement. The float may be in the wrong position.
Check to be sure that the leader hose has been installed and is in the correct position.
Check that the hoses are long enough to reach the furthest point in the pool.
The return eyeball fitting may be pushing the cleaner hoses away.
Too much suction will also cause the swivel to lock up and cause the machine to stay on its side; reduce the flow to the cleaner, using the regulator valve.

Cleaner goes in repetitive pattern

Corrective action:

Check the swivel on the top of Kreepy Krauly® Pool Cleaner. It should turn freely.
Check the return line water flow and re-direct as necessary with an eyeball diverter.
Check the cleaner’s hoses to ensure it has not become bent or kinked. It only takes one bent or kinked hose section to hinder the cleaning coverage. One way to check for kinks in your hose is to lay each section flat on your pool’s deck (or other flat surface). The hose should be perfectly straight and flat. Do not coil the hose when taking your Kreepy Krauly® cleaner out of the pool because it will retain the coil shape, forming a bend or kink.

If you are still having problems

Contact Kreepy Krauly on 0860 0222 40 during office hours.